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Forum Discussion
An upload over limit caused my account to be locked.
A file is uploding that exceeds my limit -- probably a video someone sent me-- so my acct is frozen. I paused sync. I cannot find the file on my Win11 PC -- I cant find a file or folder that size usi...
Megan
Dropbox Staff
Dropbox StaffHey dhtax, let's jump right into this!
Just to make sure we're on the same page here: are you referring to a shared file, by any chance?
When you check your Dropbox account online, are you able to locate the file there?
You also mentioned that the account is "frozen" or "locked". Would you mind clarifying a bit more on this, please?
Keep me posted, and we'll take it from there!
Thanks for replying:
- I don't know if it's a shared file but I suspect not. I check. Hang on, I'm going to reboot and try to check. I have hundreds of shade folders, some on an external drive.
- No, I can't locate it in DB or on my PC. think I is only partially uploaded; sync is paused. It does not show in Recents.
- Locked means DB says I need to upgrade. I can still Open my folders and files.
PS: I cannot open the DB App on my PC. I think I opened it before and paused sync. Now nothing happens when I try.
OK, MY Account settings show regular files 6.3GB, Backuo 0, Replay 0/ Shared Files 26.9GB which is what puts me over the limit. Even tho I'm on a Basic plan I have a 21 GB limit because I got all my clients to join years ago.
HOWEVER, I can't find any shared file anywhere near that big via Propertied or WinDirStat,
but I think I found the folder in my PC ext drive called Backups
MORE: I've been moving files out of DB so Acct now shows regular files 4.8GB, Backuo 0, Replay 0/ Shared Files 4.8GB, unused space 12.1GB and the over limit notice has disappeared. Good!
BUT: The DB cache file on my PC still shoes 46(!)GB. Should I delete it (again)?
How can I keep this from happening again? The problem seems to be a Backups file on my PC.I know I can exemp files on the PC APP, but it still won't open.
Thanks dor any advice.
- Walter
Hey dhtax - I just wanted to mention that you can delete the cache folder again if you made sure that the app is 'up to date' and not still syncing your changes?
When it comes to the shared files taking up space on your account, do you maybe see them in your Sharing tab?
