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jthomson99's avatar
jthomson99
New member | Level 2
2 years ago

All of the sudden I can't attach files from Dropbox in emails

For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder s...
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Yannalfo's avatar
Yannalfo
Explorer | Level 3
Has there been any resolution here?
I've been having this issue for months. Thought it was an issue with my phone but I bought a brand new phone and am still having this issue.

Really disappointed in this being an issue with Dropbox.

Integration with Gmail is kind of the whole point of Dropbox.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Yannalfo, thanks for posting here, how are you today?

 

Due to recent OS changes and changes with the Gmail app, the option to `Attach From Dropbox` is no longer available.


I'd encourage you to start the email from Dropbox app following these steps:

In the Dropbox app go to the overflow menu (3 dots)
Select: Send Copy of File
Select: Gmail
Compose email and click send 

Keep in mind that our team is aware of how this problem is affecting your work, however I don’t have a specific timeline right now, but I’ll let you know as soon as I have an update.

 

Thanks! 

  • Yannalfo's avatar
    Yannalfo
    Explorer | Level 3
    10 months ago
    Yikes. I send attachments most commonly on reply emails, sending from the Dropbox app isn't a viable solution.

    At least I now know I can stop trying to fix this issue.

    Unfortunately, I'll have to find an alternative solution to Dropbox. It was a good run lol
    • Dannyjester's avatar
      Dannyjester
      New member | Level 2
      9 months ago
      I have the exact same issue and as mentioned above replying to an email is when I use the attach file from Dropbox so the solution you are offering is not really a solution. Please fix this asap as I, along with thousands of others, will have to move to a different cloud storage option. Thanks.
      • Yannalfo's avatar
        Yannalfo
        Explorer | Level 3
        9 months ago

        Danny, I switched to Microsoft OneDrive and have no complaints.

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