You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jsrealpro's avatar
jsrealpro
Explorer | Level 3
2 years ago

All folders on my dropbox are empty

Here is my situation.    Person A shared folders with Person B.  Person B shared the same folders with me so I can view and edit/upload new files.  I signed up for dropbox on my laptop and downloa...
Desktop
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey TW_10, thanks for the additional info and don't worry, we'll get to the bottom of this.

 

Do you remember any example names of files that you can search through the search bar in your "all files" page, to see if you can find out more about where they might be?

TW_10's avatar
TW_10
Explorer | Level 3
11 months ago

Not really.  A lot of what I'm looking for is photos.

I don't understand how it kept telling me I'm out of storage.  Then I deleted one large folder and now I can't access anything.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    It is strange indeed, but can you confirm that you've checked all the events from the events page?

     

    Perhaps the photos in question were deleted along with the other files by mistake?

  • TW_10's avatar
    TW_10
    Explorer | Level 3
    11 months ago

    I do not see them in there

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi again, TW_10. One more thing I’d like to ask is if you have any other email addresses, besides the one you see on this page. 

     

    If you do, please check whether you have another Dropbox account linked to them, where your files could be saved. I’d like to rule out this possibility as well, and go from there.

  • TW_10's avatar
    TW_10
    Explorer | Level 3
    11 months ago

    Hi,

     

    No. Just one e,mail.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks, TW_10.

     

    Would you perhaps want us to send you an email, so we can help you restore your entire account to how it was before the 13th of January, to see if that helps bring the files back?

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