We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

b_johnson's avatar
b_johnson
Explorer | Level 3
10 months ago

A friend invited me to a shared Dropbox - now I have duplicate Dropboxes. Help!

A friend invited me to a shared Dropbox - now I have duplicate Dropboxes. The content seems to be the same, but one doesn't seem to upload/sync.

 

How do I integrate them/delete the extra so that I'm not using extra storage space on my hard drive?

 

Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi b_johnson, and welcome aboard our forum. 

     

    Can you describe to me the exact steps you took, in order to join the shared Dropbox you mention? 

     

    Any screenshots of what you’re seeing at the moment will also be appreciated.

     

    Keep me posted.

    • b_johnson's avatar
      b_johnson
      Explorer | Level 3

      Thanks, Nancy. I received an invitation to a friend's dropbox so that I could upload photos for him to download. It was a trial account/subscription on his end. If I remember correctly, it asked me if I wanted to sign up and kind of directed/forced me to "merge" with my regular account. That didn't seem like something I'd want to do, but there wasn't another way to proceed. Now I seem to have two versions of everything and I'm not sure how to disentangle them without accidentally deleting files I want to save.

       

      The main purpose for the "shared" dropbox was to transfer photos, and that shared dropbox is no longer active. In the screenshots, it's the one entitled "Machard Johnson."

       

      seems to be within that.Not syncingSyncing

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi b_johnson, it looks like you merged your account to a Dropbox Business team. 

         

        In order to leave the team, you'll need to follow the steps suggested in this post.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!