You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Axcess02's avatar
Axcess02
New member | Level 2
2 years ago

6-digit code sent to me when sharing files

When I send someone an invite (I give them edit level access), they can't log in.   It sends a 6-figure code via email to ME, not to them.  No one can access my files.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Axcess02! Thanks for posting about this here.

     

    The 6-digit code that you mention is generally sent if you try to log in to your own Dropbox account from a new device/browser, and you shouldn't receive it when they try to access the files you've shared with them or be sent to your email address, for that matter.

     

    Are you following these steps to share files with these users?

     

    Do they have Dropbox accounts of their own to access your files? When being asked to log in, they should insert the credentials (email address + password) of their own Dropbox accounts, and not yours.

     

    Let me know when you've got updates!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!