You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

msdx's avatar
msdx
New member | Level 1
3 days ago

Windows search no longer working after latest Dropbox update

Hi, anyone had this issue?  My windows file search no longer works in my business dropbox account after the major update. I have waited for indexing to complete, signed out and in again but to no avail.  Thanks, Martin.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi msdx, thanks for bringing this to our attention.

     

    Could you confirm the current version and syncing status of the Dropbox desktop application when you click the icon in the system tray by the clock?

     

    This will help me to assist further!

    • msdx's avatar
      msdx
      New member | Level 1

      Hi, thanks for the quick reply, i have version 213.4.4597, syncing and indexing are up to date.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info. Could you provide more information on how the Windows search family's exactly with screenshots if necessary?

         

        Are the files available locally, or are they online-only?

  • msdx's avatar
    msdx
    New member | Level 1

    Hi, I have a combination of local and on-line only files.  When opening windows explorer and using the search function (top right) it does not find files. It was working fine prior to the update.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      And is it affecting your online-only files, the local ones or both @msdropbox

      Also, what is your computer's exact OS version and, if possible, could you send us a couple of screenshots so that we can have a visual too?

      Thanks!

      • msdx's avatar
        msdx
        New member | Level 1

        It is affecting both offline and online files, some can be found with the search, some cannot but it does not depend on file type, it appears to be a bit random. Sorry i cannot offer a screenshot as it is a business PC