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Forum Discussion
We lost our all files in Dropbox because we can't pay the bill!
Our company file was lost!!! because we can't make a payment! we try many cards and paypal account too. But it still can't pay the bill!
It's show error (500) to us and last night it date line we try untill last night but it still not success and then all file was dissappear!!
What should we do for now. We can't contact any support becuase now we are just free plan. And if we upgrade it now our file will back or not.
Please it's very important file for my company that we collect many year! the problem is from your system! not us who try to pay many times!!
Dropbox Please take responsibility to us!!!
- Rich
Super User II
TW33 wrote:
It's show error (500) to us and last night it date line we try untill last night but it still not success and then all file was dissappear!!
Did you try contacting Support when you first noticed the error? If you kept trying over and over and the problem wasn't going away, then contacting Support would likely be the only way to have it resolved.
TW33 wrote:
What should we do for now. We can't contact any support becuase now we are just free plan. And if we upgrade it now our file will back or not.
You can still contact Support, and you need to in order to resolve this.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
when we click contact support it force me to log-in and when I log-in I can't contact them.
Do I need to create new account?
