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JKH1's avatar
JKH1
Explorer | Level 4
2 years ago

Unshared file/folder by clearing membership

we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find t...
Delete
dropbox business
Dropbox Rewind
Restore
UPG Ryan's avatar
UPG Ryan
New member | Level 2
2 years ago

Huge mass deletion problem yesterday from (after some research my end) what appears to be a known bug in DropBox.

 

Basically it seems my external HDD had a connection issue and I got an email notification to say "mass deletion event" so went back to the PC and all I can see is literally thousands of entries saying "Unshared file/folder by clearing membership" with "unknown" access from and "unknown" location.  No way to click to restore them, just notification its all gone. 

 

This error has simply removed the entire company folder structure and I spent an hour explaining to DropBox staff and they said it would be escalated to a specialist but waking this morning find no one has done anything about it since yesterday, no one has replied when it appears all they need to do is a roll back now I have ascertained exactly what it is myself and that it is a known issue for business users (great coding guys!).

 

Let's just say you wanted to delete everything, to avoid it happening by accident i.e. like this due to a software bug, maybe a "are you sure you want to do this" would avoid the total calamity caused.

 

Now its the weekend it seems no one is available to get on this so that on Monday everything is restored? 

 

Not sure Mon-Fri is really good enough these days for I.T. support 😞 poor show DropBox. 

  • AryeJ1's avatar
    AryeJ1
    New member | Level 2
    11 months ago
    I am having the same issue! It happens on Friday my entire business folder with a few years of work is gone!! I do t see any sign of it! Not in the delete folder and not when trying to Rewind! And Dropbox is closed in the weekend!

    Were any of you able to restore the files?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey AryeJ1, sorry to see you're having this issue.

       

      Have you checked your events page, to see what you can find out there?

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