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Forum Discussion

hellomoto's avatar
hellomoto
Explorer | Level 3
3 years ago

Trouble moving m4a files to other folders.

Hello! I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organiz...
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  • Walter's avatar
    Walter
    3 years ago

    Hey hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew?

     

    Do you still get the same errors?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey hellomoto, thanks for posting on the forum about this. 

 

As a first step, can you send me a full screenshot of the error message you keep receiving? 

 

Have you tried to reproduce this on another browser? Does the same issue persist? 

 

Finally, if you try to move an mp4 file from another folder on your Dropbox account to a different location, do you see the same error? 

 

Keep me updated on this!

hellomoto's avatar
hellomoto
Explorer | Level 3
3 years ago

Sure, here is the error message! 

I tried on a different browser, it worked fine for a moment, but then I couldn't move the files again...

 

It doesn't matter which folder it is, it will be like this for several folders across dropbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew?

     

    Do you still get the same errors?

    • hellomoto's avatar
      hellomoto
      Explorer | Level 3
      3 years ago

      Oh my god! That worked perfectly. Thank you so much!!!

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