We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Timed comments not saving
I've been trying to make comments on my videos, but after I close out of that web browser and then go back, the comments have disappeared. I'm used to working on the web version of dropbox, and this ...
Hey everyone, thanks for the reports about this.
Can you confirm if you're still having an issue?
If so, let us know what version of your preferred browser you're using.
Thanks.
Hi,
I am facing similar issues - wondering if it has been resolved?
User would comment and when the page is reloaded - the comment disappears
Have tried the following:
- Clearing browser cache
- Using different browser
- Deleting and reuploaded the files
- Tried on different files and comment also disappeared - i.e. not file specific
- Commenting with different user accounts (personal Dropbox accounts) - i.e. not user specific
Issue only surfaced today.
Would appreciate any help.
Hello. My coworkers are currently reporting the same issue on both Business and Personal accounts.
Sadly, this issue comes up occasionally and is never fully addressed by Dropbox.
They tend to roll out updates and add/remove/modify features without much warning or clear documentation, and bugs like this happen on occasion.
My team of 100+ freelancers and I have never found an adequate solution to these issues in the multiple instances that they have come up in the past, despite trying everything you stated and more.
Dropbox eventually resolves these issues without directly addressing them - in the past, it has taken anywhere from a few hours to a few days to be resolved.
I'm sorry I don't have much to offer in the way of solutions, but at least I can provide a realistic expectation based on what I've experienced.
I imagine that when the comments start working reliably again, we will find that a feature has been added, removed, or modified once again.
