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Helpful | Level 5

2 years ago

Solved

The DELETE button is greyed out

Am trying to delete an entire folder's worth of songs I don't want, but the DELETE button is greyed out on all of them. I am the administrator of that dropbox. Help?

Delete

Web

aggregatemusic
7 years ago
OK, here's the fix for Mac. First, rename your existing folder of files on the external drive, I chose something appropriate, "ScrewedUpDropbox." Then start from ground zero, quit DB and toss the folder it created on the system drive. Startup and relink to dropbox, let it create that folder on the system drive again and as soon as it starts syncing, pause it. Go to Preferences, change the dropbox folder location to your External HD and hit OK through the prompts. Wait for Dropbox to do its thing reloacting the folder. Before unpausing, go to the external drive in the finder and move all of your folders in "ScrewedUpDropbox" into the newly created "Dropbox" folder that's now there. Then unpause syncing. It will resync to all your files without copying, takes a fraction of the time. Whew!

4 Replies

Megan
Dropbox Staff
2 years ago
Hey there, Ron Hummel, let's jump right into this!

Is it safe to assume that you're trying to delete content, using our website?

Have you tried a different browser altogether, or an incognito tab on your current one? Also, is there a chance of that folder being a shared one?

Keep me posted, and we'll take it from there!
- Ron Hummel
  Helpful | Level 5
  2 years ago
  I just figured out out...had to first "unshare" the files, and then I was able to delete them. Thanks anyway Megan!
  - Megan
    Dropbox Staff
    2 years ago
    No problem Ron Hummel!
    
    Glad to know everything is back on track! 😎
- Ron Hummel
  Helpful | Level 5
  2 years ago
  I was able to figure this out and get the DELETE button to revert back to functioning. Thanks-

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Am trying to delete an entire folder's worth of songs I don't want, but the DELETE button is greyed out on all of them. I am the administrator of that dropbox. Help?

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Am trying to delete an entire folder's worth of songs I don't want, but the DELETE button is greyed out on all of them. I am the administrator of that dropbox. Help?

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The DELETE button is greyed out","moderationData":{"__ref":"ModerationData:moderation_data:725593"},"body":"

Hey there, Ron Hummel, let's jump right into this!

Is it safe to assume that you're trying to delete content, using our website?

Have you tried a different browser altogether, or an incognito tab on your current one? Also, is there a chance of that folder being a shared one?

Keep me posted, and we'll take it from there!

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I just figured out out...had to first \"unshare\" the files, and then I was able to delete them. Thanks anyway Megan!

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No problem Ron Hummel!

Glad to know everything is back on track! 😎

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I was able to figure this out and get the DELETE button to revert back to functioning. Thanks-

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