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ScooterKP's avatar
ScooterKP
Helpful | Level 5
6 years ago

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
Desktop
dropbox business
Restore
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  • Frank_S's avatar
    Frank_S
    6 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

GilbertX's avatar
GilbertX
Explorer | Level 4
4 years ago

Dear KP

I cannot get any contact - I am in the UK - can I have the number of the US consultant please or a working email address ?

I cannot understand this Company - it used to work well but now its crap - likely they appointed some MS nerd CEO with orders to

screw it up so that onedrive could flourish.

The software did not work well with Windows 10 - I could never tell what it was doing - the green icon was missed and  the replacement was always dropping off the icon tray.

Now they would like me to upgrade but I cannot find out about my existing space - I can log in to my account - but the file size

count does not agree with windows count (Drobox is bigger by 3GB) .

They have a  chat line for "Can I help you pick a plan" ie for sales but not for support.

It cannot be difficult to manage a support service when the original product was so stable.

Hope you or someone can respond.

Best

Gilbert

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi GilbertX, you can see your current plan on this page on your account.

    If it's a paid account, then you should be able to contact the support team directly from this link.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • GilbertX's avatar
    GilbertX
    Explorer | Level 4
    4 years ago

    Dear Jay

     

    Thanks for getting back to me quickly .

    My account in the early afternoon was a Personal Axxount.

    I finally succeeded in getting in  on my own from the UK site  - a web search gave me pages with error 404 when I asked for help

    - do you know how bad this looks and what a waste of time this is.

    Look you need to:

    1) put the Support portal on the  main Dropbox.com web page and then automatically re-direct to support pages

    2) put the account size details in  my account so that when I log-in I can see what is going on with my space

    3) simplify the support pages so that the user knows where to look for things - make it have an intuitive interface

    4) Have a chat service for Support

    I believe 2) used to work in the way I have described.

    I have been a customer for roughly a decade and today despite the frustration I bought the simplest plan thus becoming a paying customer. Now is that good or is it good!

    You need to be slicker and sort out the W10 problems.

    Gilbert 😊

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