You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ScooterKP's avatar
ScooterKP
Helpful | Level 5
6 years ago

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
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dropbox business
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  • Frank_S's avatar
    Frank_S
    6 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

GilbertX's avatar
GilbertX
Explorer | Level 4
4 years ago

Dear KP

I cannot get any contact - I am in the UK - can I have the number of the US consultant please or a working email address ?

I cannot understand this Company - it used to work well but now its crap - likely they appointed some MS nerd CEO with orders to

screw it up so that onedrive could flourish.

The software did not work well with Windows 10 - I could never tell what it was doing - the green icon was missed and  the replacement was always dropping off the icon tray.

Now they would like me to upgrade but I cannot find out about my existing space - I can log in to my account - but the file size

count does not agree with windows count (Drobox is bigger by 3GB) .

They have a  chat line for "Can I help you pick a plan" ie for sales but not for support.

It cannot be difficult to manage a support service when the original product was so stable.

Hope you or someone can respond.

Best

Gilbert

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi GilbertX, you can see your current plan on this page on your account.

    If it's a paid account, then you should be able to contact the support team directly from this link.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • GilbertX's avatar
    GilbertX
    Explorer | Level 4
    4 years ago

    Dear Jay

     

    Thanks for getting back to me quickly .

    My account in the early afternoon was a Personal Axxount.

    I finally succeeded in getting in  on my own from the UK site  - a web search gave me pages with error 404 when I asked for help

    - do you know how bad this looks and what a waste of time this is.

    Look you need to:

    1) put the Support portal on the  main Dropbox.com web page and then automatically re-direct to support pages

    2) put the account size details in  my account so that when I log-in I can see what is going on with my space

    3) simplify the support pages so that the user knows where to look for things - make it have an intuitive interface

    4) Have a chat service for Support

    I believe 2) used to work in the way I have described.

    I have been a customer for roughly a decade and today despite the frustration I bought the simplest plan thus becoming a paying customer. Now is that good or is it good!

    You need to be slicker and sort out the W10 problems.

    Gilbert 😊

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