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Forum Discussion
jrm1
7 months agoExplorer | Level 3
Support doesn't help as I'm trying to upgrade to a Business account.
I have been trying for weeks to get in contact with a sales representative to upgrade to a business account. I have been through the "Chat" service dozens of times where I have "chatted" with "real p...
Mark
7 months agoSuper User II
After each contact you should receive a ticket via email. Do you have any of the numbers for those interactions?
Were you previously a customer that was downgraded and are now trying to upgrade or is this the first one?
- jrm17 months agoExplorer | Level 3
Also, I have tried calling several times and it goes to a voicemail. I have left several messages with my information and never received a call back.
- Hannah7 months agoDropbox Staff
Hey jrm1, sorry to hear about this.
Can we have the ticket number for your most recent interaction with our support team, so we can take a look?
- jrm17 months agoExplorer | Level 3
I get messages from the following email. That has a transcript of conversations. But there isnt a number anywhere. I have several emails like this from every time I opened a chat
Chat Transcript <no-reply@snapengage.com>
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