You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
jrm1
8 months agoExplorer | Level 3
Support doesn't help as I'm trying to upgrade to a Business account.
I have been trying for weeks to get in contact with a sales representative to upgrade to a business account. I have been through the "Chat" service dozens of times where I have "chatted" with "real p...
Mark
8 months agoSuper User II
After each contact you should receive a ticket via email. Do you have any of the numbers for those interactions?
Were you previously a customer that was downgraded and are now trying to upgrade or is this the first one?
- jrm17 months agoExplorer | Level 3
Also, I have tried calling several times and it goes to a voicemail. I have left several messages with my information and never received a call back.
- Hannah7 months agoDropbox Staff
Hey jrm1, sorry to hear about this.
Can we have the ticket number for your most recent interaction with our support team, so we can take a look?
- jrm17 months agoExplorer | Level 3
I get messages from the following email. That has a transcript of conversations. But there isnt a number anywhere. I have several emails like this from every time I opened a chat
Chat Transcript <no-reply@snapengage.com>
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!