You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mgruys's avatar
mgruys
New member | Level 2
3 months ago

Switched to a new account, and now all my files are missing.

I switched to a new phone and had trouble logging in to my account. When I did get logged in on the mobile app, there are no folders or files. I hadn't logged on to dropbox for a while, and I see in ...
Delete
Restore
  • mgruys1's avatar
    mgruys1
    3 months ago
    Hello, Megan:

    Thanks so much for your ultra quick response and for the account lookup info! I was able to find my account - under a slightly different userID than I was using to log in last night (a variant of my Gmail username). Problem solved - due to your help!!!! Huge thanks to you! Hope you have a wonderful day! Thanks again!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Awesome news mgruys! 

 

Have a lovely weekend ahead,enjoy! 😀

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