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shauntriv6's avatar
shauntriv6
New member | Level 1
21 days ago

Strange email from Dropbox - You deleted 5860 files from Dropbox

I received this email from Dropbox saying 5,860 files were deleted from my account. I looked at the files and none of those files were created by me. I had no idea they existed and I cannot see any other info as to when they were created.

It doesn't even allow me to look what's inside any of those files. The only option is to restore all of them which is not ideal as they look like files created by a hacker with weird domains being the names of the files.

I have already changed the password for this account. What are my options here ?

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey shauntriv6, let's jump right into this!

    Is it possible that the content was part of a shared folder by any chance? 

    If I were you, I'd start by taking a closer look into the Events page. The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes). 

    If you believe that your account was hacked, this article might be helpful.

    I'll be waiting for your updates!

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