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Forum Discussion
jamesgarvin
8 years agoExplorer | Level 4
Some of my photos look darker on the Dropbox website.
I just uploaded photos, and they are much darker than they should be. Meaning, something in Dropbox darkened my photos from their original appearance. Anyone know what is going on?
- 7 years ago
Hey!
Thanks for getting back to me about this, it turned out that the reason they were dark was because the images were saving in a different mode or profile when I edited them in Photoshop. This problem left me confused for days! Here is how I solved that problem: in the Adobe Photoshop program I went to Edit > Convert to profile > then in the dropdown menu chose sRGB IEC61966-2.1 then I saved the file. And that cleared up my whole problem! I dont know how common that problem is or if the OP was having that problem, but I hope this can help somebody.
Thanks again!
Best,
Kim
jamesgarvin
Explorer | Level 4
Here is the link to the file: [link removed]. You can clearly see the last five photos are demonstrably different from the prior uploads, although they should look exactly the same.
Ed
8 years agoDropbox Staff
Hi James
Please do not share personal info or photos here on the forum. When you upload them from your desktop, are you opening them on your desktop or on the web (to see the 'darker' version)? If web - you're looking at a preview of the file, as said. If you open from your desktop you should see the original file.
Please do not share personal info or photos here on the forum. When you upload them from your desktop, are you opening them on your desktop or on the web (to see the 'darker' version)? If web - you're looking at a preview of the file, as said. If you open from your desktop you should see the original file.
- kimbob7 years agoHelpful | Level 5
I'm having the same problem, images look normal while viewing on computer, but when I upload them they are darkened. I'm having a similar problem with images printing darkly, so maybe these two things are connected. It's strange and I'm at a loss for where to look for answers
- Jane7 years agoDropbox StaffApologies for getting back in touch with you in delay kimbob, I’d happily have a closer look on the matter!For starters, does that happen with all your files or just some? I’m interested in checking the file extension, the filesize & how it appears on the browser you’re using. Could you please try your browser’s incognito/private mode or even a different browser than your standard? Do your photos still look darker than what you’re seeing on your desktop?I'd appreciate it if you included a shared link to the file in question in your next post here, in order to check back the results I'm getting across devices on my end.Thanks in advance for taking the time to gather this info for me kimbob & once I have these details, I’ll check back with you in a bit more depth. Happy Friday!
- kimbob7 years agoHelpful | Level 5
Hey!
Thanks for getting back to me about this, it turned out that the reason they were dark was because the images were saving in a different mode or profile when I edited them in Photoshop. This problem left me confused for days! Here is how I solved that problem: in the Adobe Photoshop program I went to Edit > Convert to profile > then in the dropdown menu chose sRGB IEC61966-2.1 then I saved the file. And that cleared up my whole problem! I dont know how common that problem is or if the OP was having that problem, but I hope this can help somebody.
Thanks again!
Best,
Kim
- jc111wpb6 years agoNew member | Level 2
Dropbox darkens all of my photos as well. Every awesome sunny photo I upload to Dropbox turns out like dusk at night. I have to edit like crazy which in turn ruins the quality of the picture. VERY FRUSTRATING! Dropbox, Why don't you just tell us what is going on with the pictures??
- Jane6 years agoDropbox StaffHey there (jc111wpb), sorry to hear that this has been confusing to you; I'd really like to follow-up a bit more closely & get to the root of this behavior.Just to make sure I've got a good grasp of what's happening, can you clarify if your images appear darker on your account online only or do you experience that on your desktop, too? Have you by any chance checked whether Kim’s Solution applies in what you’re currently seeing?Any detail you could include on this discussion here would be very helpful & thanks a lot for taking the time to explain the specifics of the behavior. I’ll be awaiting your next reply & I hope that you have a wonderful Monday ahead![This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
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