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Forum Discussion
Shared folder member cannot delete files to free up their space
Hello Community,
This may not be the right category, but there was nothing that matched my issue. I have a friend that is getting messages from Dropbox that she needs to upgrade her payment plan a...
Hello Hannah,
I think I have resolved the issue. I deleted their files on her computer, and at the same time someone from Dropbox got back to me so I could easily sign into my account without the code and I was able to change the email address to a new one. All is well. Thank you so much for caring and wanting to help resolve the issue.
Best wishes,
Ingrid
Hannah
Dropbox Staff
Dropbox StaffHi there, WhiteWolf1, thanks for reaching out to us.
You don't really need to login to your account, to delete the shared folder, so that the other member's space is freed up.
They should be able to delete it from their own account; can you ask them why they can't do it?
What happens exactly?
Have they tried removing it from their account on dropbox.com?
Let me know and we'll go from there.
Hello Hannah,
I think I have resolved the issue. I deleted their files on her computer, and at the same time someone from Dropbox got back to me so I could easily sign into my account without the code and I was able to change the email address to a new one. All is well. Thank you so much for caring and wanting to help resolve the issue.
Best wishes,
Ingrid
