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Forum Discussion
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just h...
- Hey people, how are you all doing?
First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end.
Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.
Support for the desktop window ends on January 17, 2022.
Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us.
Save, view, share, and access all your files with the Dropbox folder in Windows Explorer, macOS Finder, the taskbar/menu bar, on dropbox.com, and with the latest iOS and Android apps.
If you need me, give me a shout.
I’ve been working with Dropbox support on this issue since June 19 and they haven’t been able to tell me my sync history. You have just told me more than they have and you seem to know more than any other support person I’ve talked to. I appreciate it. I guess if my files weren’t syncing for 6 months and then an event happened to revert all my files back to Dec 2021, then Dropbox isn’t secure or safe and has a bug. No other program I know could let you continuously save files and access them and make it look like they are saving but really they aren’t. It’s very deceptive on dropbox’s part to offer a program like that. I was out of the country when Dropbox got updated, so it wasn’t my doing. Dropbox did something on June 8 to revert my files back to Dec.
rachoo78 I've worked with Dropbox support on a couple pretty complicated issues, and while it may take up to a day or so between some responses, they've always been able to drill into the nitty gritty. I don't understand why it's so hard to see your sync history. Just go to https://dropbox.com/home and view any files revision history. Alternatively, click "Rewind".
You might wish to do this right away if you're on an account that offers 30 days revision history.
You can see file activity based on the date range selected, for example:
- I’ve already tried that. I’ve gone to “version history” and there are no dates there except Dec 2021. Even though I updated this file everyday with the last time being June 4, 2022, the only date I can rewind to is in December. Dropbox just keeps telling me that I haven’t touched that file since December. It doesn’t think I’ve accessed Dropbox at all since December. I’ve always used Dropbox to move files between my computer and my phone with no problem, until now. It’s like Dropbox reverted my account back to December for some reason. I even had a professional IT company remote onto my computer and they said Dropbox did something to my account to erase content. I’m never using Dropbox again!
