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Forum Discussion

TW33's avatar
TW33
Explorer | Level 3
2 months ago

We lost our all files in Dropbox because we can't pay the bill!

Our company file was lost!!! because we can't make a payment! we try many cards and paypal account too. But it still can't pay the bill!  It's show error (500) to us and last night it date line we ...
Billing
Delete
Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Since we don’t have account visibility on the forum, the next thing I can suggest is that we log a ticket for you instead. This way, we can take a look into your account and see if we can find something more. 

 

Let me know if that’s alright and we can contact you to the email address you see here.

TW33's avatar
TW33
Explorer | Level 3
31 days ago

yes. please contact me.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hey TW33, I just sent you an email, I'll see you there! 

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