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Forum Discussion

Smilence's avatar
Smilence
New member | Level 2
4 months ago

My files have gone missing unexpectedly

After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of da...
Dropbox Basic
File access
Restore
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

It is pretty strange, indeed.

 

If you want, we can switch to email, so I can take a look into your account and see what I can find.

Smilence's avatar
Smilence
New member | Level 2
4 months ago

Hi Hannah, 

That would be wonderful and appreciate it. 

Could you please contact me via email, and I'll provide anything you need to identify a solution.

Thanks 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks, Smilence!

     

    I just emailed you, so we'll continue investigating there.

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