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Forum Discussion

pkarns's avatar
pkarns
Explorer | Level 4
2 years ago

File recovery from 2021. Is this possible?

I have no idea if this is the correct location for this, but I just discovered that some crucial files from 2021 apparently never made a transfer. How much redundancy is built into Dropbox's storage?...
Delete
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi pkarns 

 

Unfortunately, you've no chance of recovery. 

 

The longest recovery window is 180 days which is only if you are a paid user at time of deletion. If you were/are a free user at deletion point it is 30 days. 

  • pkarns's avatar
    pkarns
    Explorer | Level 4
    2 years ago
    I had a business account and was hoping that there might be additional redundancy. Oh well…
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      pkarns wrote:
      I had a business account and was hoping that there might be additional redundancy. Oh well…

      Once you stop paying keeping things is just expensive 😞 

       

      Even on the highest business plan I believe you could at the time only get 365 day of recovery. Its now less though

      • pkarns's avatar
        pkarns
        Explorer | Level 4
        2 years ago
        So sad.

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