We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
User1237
9 months agoHelpful | Level 5
I had a Dropbox account linked with my previous job email, that I need to recover.
I had a Dropbox account linked with my previous job email. I have left the job and so can’t access the Dropbox now. How can I get access to it as I had a lot of personal stuff saved in it.
- 9 months ago
If it was a personal email it is certainly gone - they are wiped after 12 months almost to the day. Warning emails about this start about 90 days before deletion 😞
User1237
Helpful | Level 5
Thank you Mark for your explanation. I think it would be a personal one, as I had taken it up with the office email. But it makes no difference I guess. Looks like it’s all gone.
Mark
9 months agoSuper User II
If it was a personal email it is certainly gone - they are wiped after 12 months almost to the day. Warning emails about this start about 90 days before deletion 😞
- User12379 months agoHelpful | Level 5
Thanks Mark. That clarifies all. Obviously not having access to the email (as it was the office email address) means I would not have got the warning emails either.
thanks once again for taking time to clarify.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!