We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

chtyehimbawm's avatar
chtyehimbawm
New member | Level 2
3 years ago

Blank Screen Sharing Link

Hey everyone!   Having troubling sharing link with someone (Anyone with a link). Whenever someone clicks the link, the page appear blank white. The link won't load at all, just a white screen. I'...
Delete
Share
Shared Links
Sharing
Web
  • Megan's avatar
    Megan
    3 years ago

    Hey all, I hope you're doing well! 

     

    It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. 

     

    Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal for now. Can you also check on your end, and let me know? 

     

    Very thankful that you all brought this to our attention. 

alleazzu's avatar
alleazzu
New member | Level 2

Same here - PDFs open for me, but not mp3s

kitbclem's avatar
kitbclem
New member | Level 2
3 years ago

Same issue.  All links are blank pages (checked Chrome/Firefox, disabled ad blocker, etc.)

  • donnamaeb's avatar
    donnamaeb
    New member | Level 2
    3 years ago

    I'm having the same issue. My PDFs can be opened, but you can't scroll through them. You just see the top part of the PDF. And links are not clickable. 

  • Estudio Preto e Branco's avatar
    Estudio Preto e Branco
    Helpful | Level 5
    3 years ago

    Same issue here - please dropbox, fix it ASAP!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!