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Forum Discussion

filmwritr4's avatar
filmwritr4
Explorer | Level 3
4 months ago

Accidentally deleted account after canceling Business trial.

Hi, I signed up for a trial version of the Business Plan, then I found that my personal account was accidentally deleted when I canceled the trial. Now I can't get it back, and it's telling me I ha...
Delete
dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey filmwritr4, I hope it's okay for me to jump in here.

 

Before you opted in for the Business trial, was your individual account a paid one or a free Basic one?

filmwritr4's avatar
filmwritr4
Explorer | Level 3
4 months ago
It was a paid one ($19.99 a month for 3 TB).
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey filmwritr4! I suggest you contact our support team at this point, so that they can have a look (since they have account visibility on their end). Here are the steps on how to do this.

     

    Feel free to send us your ticket number here afterwards.

    • filmwritr4's avatar
      filmwritr4
      Explorer | Level 3
      4 months ago
      Thank you! Ticket number is #24229965
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the ticket number filmwritr4 

         

        An agent will be with you shortly, thanks for your patience!

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