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txmamash's avatar
txmamash
Explorer | Level 3
4 years ago

RANSOMWARE CORUPTED MY FILES

Hi DropBox team...   I recently suffered a ransomware attack that ends up corrupting my computer and dropbox files. I formatted my pc and really lost a lot of files and dear pictures of mine, ...
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  • Mark's avatar
    Mark
    4 years ago

    txmamash 

     

    Dropbox never has claimed or offered any sort of protection against viruses and malware - after all they are stored on your device identically to every other single file and so just as much at risk as every other single one. This is where iCloud is different - they are NOT on your device - just a link to them. 

     

    There is no mistake from Dropbox's side here I'm afraid. 

     

    However, as long as this happened within 30 days its an easy fix. Just follow https://help.dropbox.com/accounts-billing/security/viruses-malware. That will get your files back to what they were before hand. 

pg_rinori's avatar
pg_rinori
New member | Level 2

Hello, my account has been attacked on date 5 of may, all my files have been encrypted from that virus and I cannot open them, 

are there any possibilities to recover through any back up or any other tool, 

asking for a solution,

would be appreciated.

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