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Forum Discussion
Please help me recover my account and files
Hello,
I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundr...
Jay
Dropbox Staff
Dropbox StaffHi jaaayveee, unfortunately, if the account itself was deleted entirely, then it wouldn't be possible to recover the account or the files within, even from our end.
We're sorry we can't be more helpful on this matter.
Hello Jay ,
I checked my emails and the first notice I got about my account being in a locked state was 05/18/2024, which notified me it was due for deletion on 08/16/2024.
That doesn't seem right does it? The other user above said I was given "multiple warnings over many many months." It doesn't seem right to me personally because 90 days is such a miniscule amount of time to respond and react to permanent deletion of files I have accumulated over several years...
Thanks.
Josh
- Megan
Hey jaaayveee!
As already mentioned, if the account was deleted according to the communication you received, I'm afraid that it won't be possible to recover it.
That being said, we can log a ticket for this so that our team can take a closer look from their side and confirm the case. Would you be open to that?
- Mark
Super User II
The other user above said I was given "multiple warnings over many many months."
But that is many months - you had three months worth of warnings that it was happening. It is also then nearly 5 months since that last email was sent before you have noticed and contacted support - even on a paid business account data is only stored for 7 days post deletion.
