We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

steveschneider's avatar
steveschneider
Helpful | Level 6
2 years ago

Permanently deleting images in shared folder.

I have many years old folders in my shared folder list.  But under each folder it says that they are not in dropbox.  Ho can I permanently delete these folders?   Ar they counted against my limit...
Delete
FAQ
Shared Folders
  • steveschneider's avatar
    steveschneider
    2 years ago

    I guess I did have another account.  Someone added me to their account.  I'm going to close that account.  Thanks for your info.

     

    Steve 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi steveschneider 

 

I assume you are seeing this via the Dropbox website? If they are saying they are not in your Dropbox then they are not using quota 🙂

steveschneider's avatar
steveschneider
Helpful | Level 6
2 years ago

can I send you a screenshot?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You can add one here yes 🙂

    • steveschneider's avatar
      steveschneider
      Helpful | Level 6
      2 years ago

      How do I delete these folders?  Why  is Dropbox telling me that my account is full? I have about 350 small files that I recently uploaded.  This does not come close to filling my account.  Where are the images that tells DB that my account is full?

       

      Thx, Steve

       

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        If it says 'Add to Dropbox' then it isnt in your account and is not using your quota. 

         

        Any that are on your account would say 'remove from Dropbox'.

         

        If it says you are over quota the files you have uploaded are too large (you can see more info at www.dropbox.com/account/plan) BUT also check you have not set up Backups at www.dropbox.com/backups

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!