You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

maxjam's avatar
maxjam
Explorer | Level 4
2 years ago

"Paper" document suddenly not available

Hello everyone, I created a long time ago a shared "paper" document. We are 2 people having access to this file and, while none of us deleted it apparently, the document is now leading to a 404 pag...
Dropbox Paper
Restore
maxjam's avatar
maxjam
Explorer | Level 4

Hi Jay, thank you for your answer.

I was explaing you the issus and taking screenshots with more details, when I realzied that the file is now accessible online and not leading to a 404 page anymore.It was not deleted and we didn't do anything particular before the issue, so I don't understand why we faced it neither how the problem has been solved.

If you did something, thank you so much.

Have a good day!

Kindly

Maxime

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I haven't made any changes on my end, however, I'm happy to hear that the Paper doc is working fine now.

 

Enjoy your week!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!