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Wheredidtheygo's avatar
Wheredidtheygo
New member | Level 2
10 months ago

New computer, logged into Dropbox and all my files are gone - both on web and on my computer.

New computer, logged into dropbox and all my files are gone - both on web and on my computer. I've tried finding someone to recitfy this problem, a technical person who could probably fix this issu...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Wheredidtheygo, sorry to hear that your files are missing.

 

Is it possible that you used a different email address than the one you had used for your original account?

 

Can you please have a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.

 

Also, what about your deleted files page?

 

Keep us posted!

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