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Forum Discussion
Need Live Support to Restore Files
I logged into Dropbox recently to check my wedding photo album (!!!) and EVERYTHING I have in Dropbox is GONE!!! Since I have a free account apparently there is no way to contact email or phone suppo...
I did not delete the files. Thanks for sharing the events link, but there is no activity showing up even on the days I know I first accessed these photos from the vendor.
Mark
Super User II
Super User IIHow did you access the files KL000 ? Can you see the files being added to your Dropbox or not?
Did they send you a link? If so they wont be in YOUR Dropbox (unless you actively added them) they will still be on the vendors.
Just to clarify, the ONLY thing in my entire account is the "getting started" PDF. It is dated from 2014, which sounds like when I might have first created the account and tells me it is the same account. Not a single other file or photo. No warnings from Dropbox about anything being at risk. No history of any activity.
The album was a link, and I do have it backed up elsewhere (thankfully), but I thought I had saved it to my own Dropbox to easily access and share with others!
- Hannah
Dropbox Staff
Hey KL000, did perhaps someone send you a shared folder invitation in order to access those photos?
Perhaps the person that shared the folder with you, removed you from the folder.
In that case, you'd have to reach out to them, to re-share it with you, but I'm glad to see that you had another copy elsewhere and the photos aren't lost.
Let us know if you need anything else.
Thanks, but this still doesn't address that, regardless of this particular album I went looking for, my entire account is 100% empty and has no activity history! Do I seriously have to pay for a premium account to get Dropbox to respond to me directly?
