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Saeed19's avatar
Saeed19
Explorer | Level 3
2 years ago

Need help restoring old files

Hi Support Team, Kindly be informed that i deleted some files since 2 years, and i want to help me to recover them please. Best Regards,
Delete
  • Rich's avatar
    Rich
    2 years ago
    Saeed19 wrote:
    Kindly be informed that i deleted some files since 2 years, and i want to help me to recover them please.

    Unfortunately, that won't be possible. Recovery times are 30 days or 180 days, depending on your account level. It's not possible to recover files from two years ago.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Saeed19 wrote:
Kindly be informed that i deleted some files since 2 years, and i want to help me to recover them please.

Unfortunately, that won't be possible. Recovery times are 30 days or 180 days, depending on your account level. It's not possible to recover files from two years ago.

Annaholmeslibbis's avatar
Annaholmeslibbis
New member | Level 2
12 months ago
So after 180 days it's absolutely impossible to recover old files even worh data recovery software?
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    Annaholmeslibbis wrote:
    So after 180 days it's absolutely impossible to recover old files even worh data recovery software?

    Correct. If it's beyond the recovery period for your account, it's no longer possible to recover a deleted file.

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