We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Saeed19's avatar
Saeed19
Explorer | Level 3
2 years ago

Need help restoring old files

Hi Support Team, Kindly be informed that i deleted some files since 2 years, and i want to help me to recover them please. Best Regards,
Delete
  • Rich's avatar
    Rich
    2 years ago
    Saeed19 wrote:
    Kindly be informed that i deleted some files since 2 years, and i want to help me to recover them please.

    Unfortunately, that won't be possible. Recovery times are 30 days or 180 days, depending on your account level. It's not possible to recover files from two years ago.

sabrin2's avatar
sabrin2
New member | Level 2

Hi, i got the notification of being restored but still have the same file,

though my cache is cleaned and i tried on another browser PLEASE HELPP

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey sabrin2, can you give us some more info on your issue?

 

Did you restore some deleted files, but they still do not appear in your account, even though your notifications say they're restored?

 

If so, do the files still show up in your deleted files page?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!