We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Smilence's avatar
Smilence
New member | Level 2
2 months ago

My files have gone missing unexpectedly

After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of da...
Dropbox Basic
File access
Restore
Smilence's avatar
Smilence
New member | Level 2

Checked and no emails regarding any file deletion;

Those files were simple, non-shared files;

Delete files showing empty;

Events tracking back to a few years showing no deletion events;

Shared folders are not showing those files as they weren't shared. 

 

This is just super, super weird. Please help. Thank you. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the update, Smilence.

 

It is weird indeed. Perhaps it's a browser issue; can you login to your account from a different browser and let me know if you see the same thing?

 

Or is it possible you're looking in the wrong account?

  • Smilence's avatar
    Smilence
    New member | Level 2
    2 months ago

    I've tried to log in using a different browser, and then using the app on my mobile phone, both showing the same result. I even tried to download the desktop application, but still no luck. 

     

    The account is the correct one, I only have one Dropbox account. 

     

    One thing worth nothing is that my Dropbox has been nearly full(less than 1GB of space left) for the last 5 years. However, I don't feel like this is the root cause. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      It is pretty strange, indeed.

       

      If you want, we can switch to email, so I can take a look into your account and see what I can find.

      • Smilence's avatar
        Smilence
        New member | Level 2
        2 months ago

        Hi Hannah, 

        That would be wonderful and appreciate it. 

        Could you please contact me via email, and I'll provide anything you need to identify a solution.

        Thanks 

    • Creativenap's avatar
      Creativenap
      Explorer | Level 4
      2 months ago

      Hi Smilence! I saw your post on a Reddit thread, too. Have you been able to recover your data? 

      I've just had something similar happened to me last week, shortly after I installed the Dropbox app to my new-ish MacbooPro OS 14 Sonoma. I have tons of files and folders missing, including my recent rebrand assets in Adobe Illustrator (the raw/editable AI files)! 

      7 days and 9 support agent later, I still don't have my data recovered. How is this acceptable?! I would love to learn about the outcome of your situation and I'm hoping it's positive one so I can at least have some hope. 

       

      Thanks!

      Nicole

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!