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Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the ticket number, 2rerik! I was able to locate it in our system and I can see one of our specialists is already working on your case. I’ve also left them an internal note, so they should get back to you as soon as possible.

2rerik's avatar
2rerik
Explorer | Level 4
9 months ago

Great that the matter is looked at by a specialist! But how are you gonna defend that this can happen with an account? How can a user feel confident in using your service when the account simply disappears overnight? It's madness..

Waiting anxiously to get a solution from your specialist.........

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