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anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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2rerik's avatar
2rerik
Explorer | Level 4
9 months ago

Logged in to my dropbox account today, that I've been using for many years. And then dropbox tells me "Welcome, lets get started" like I logged in to a new account. All my files are gone, both in the web-account and locally on the computer..  It even says my email adress isn't verified.

Tried to reach out for customer support, but only gets directed to the helpcenter with standards FAQ, or a chatbot.

Please help me someone?! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for reaching out to us, 2rerik, and sorry to hear about this.

     

    When was the last time you had access to the account and your files?

     

    Is it possible that it's been more than 12 months? If that's the case, the account could have been deleted due to inactivity.

    • 2rerik's avatar
      2rerik
      Explorer | Level 4
      9 months ago

      I had access to my account and files a week ago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the update, 2rerik.

         

        Was your account always an individual one, or were you a member of a Dropbox Business team?

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