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Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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APSN's avatar
APSN
Explorer | Level 3

I have the same issue PatrickVB

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi APSN, if you're not seeing the missing files on the events page or deleted files page, then there's a few possibilities as to why this might be the case:

 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Please could you check the above to try to locate the files.

  • APSN's avatar
    APSN
    Explorer | Level 3
    11 months ago

    Hi Jay,

    Thank you so much for your reply. We only have one account. I have checked with all the other people who share the files (there are only 3 others) and they don't have access either. The account is in my name and I have had it for many years. We didn't delete any files at all. The last time we used it (due to the Christmas break) was on the 12th-13th Dec. when we uploaded a meeting and attendance reports. It was only yesterday when I needed our logo to put in a presentation I am working on, that I realised there is nothing there. There were 3 files left that were not in folders. The only other thing that is there are the empty folders. This is a total disaster for us. All of our stuff is in there and our funding, among other things could be affected by this.

    Many thanks,

    Mary

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey again, Mary.

       

      So just to confirm, is the email address that you see in your account settings here the same one as the one you've always been using for your Dropbox?

       

      If that's the case and all you see in this account is empty folders, can we send you an email, so we can take a deeper look?

      • APSN's avatar
        APSN
        Explorer | Level 3
        11 months ago

        Hi Hannah,

        Yes, that is the email. I have tried to "verify" it but i never get the email to do that. I have used that one forever. 

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