You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Ann M's avatar
Ann M
New member | Level 2

All my pictures are gone even though I am billed monthly. Where are they? Chatbot is no help

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Ann M wrote:

All my pictures are gone even though I am billed monthly. Where are they?

Have you checked the Events page?

 

Failing that, you'll need to provide more information before we'll know how best to help you. Were the files in your account online? When did you last see them there, and when did you last use your account? Check your Plan page and let us know what plan it shows you on.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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