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Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
4 months ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

I see, thanks for checking that out for me yanit 

 

If you made sure that you're looking at the correct account, we can reach out via email to have a further look internally at this point.

 

While I cannot promise anything, I'll be happy to investigate this further for you. 

yanit's avatar
yanit
Explorer | Level 4
4 months ago

Yes, I'm looking at the right account. If you could look into it, that would be great. Thanks so much.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    No worries yanit - you've got :envelope:

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • yanit's avatar
    yanit
    Explorer | Level 4
    4 months ago

    Hi Walter, my issue has not been resolved but it is marked as done and I'm no longer able to see the ticket. Can you pls advise?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    I can see that you never responded to my email yanit 

     

    Were you able to find the ticket/email from us in your inbox and did you reply there? 

  • yanit's avatar
    yanit
    Explorer | Level 4
    4 months ago

    Oh right, sorry, I just replied to that email. Thanks!

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