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Forum Discussion
My account and wedding photos were deleted, how can I recover them?
Hello,
I had an account that was deleted containing my wedding photos. I emailed support@dropbox.zendesk.com and got a response stating that because I did not reply to the email from the sales representative my account was permanently deleted. I left a 1-star review for Dropbox on the Google Play website explaining my situation. Dropbox responded to that review and said that I should reach out on this platform to receive help. Is there help available to help me recover my deleted account files?
- Rich
Super User II
MyWeddingPhotosWereDeleted wrote:
I had an account that was deleted containing my wedding photos. ... Is there help available to help me recover my deleted account files?Was the account actually deleted? You're not able to sign in to it anymore?
When an account is deleted, it's not possible to recover the account or the files that it contained. This could happen if you haven't accessed the account in the last year. Dropbox sends multiple emails warning of this prior to deleting the account.
- Jay
Dropbox Staff
Hi MyWeddingPhotosWereDeleted, thanks for bringing this to our attention.
Are you able to see any event history or deleted files on this page?
This will help me to assist further!
