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Forum Discussion
Moved a shared folder out of the Dropbox folder to the Desktop on Windows - how can we put it back?
Hi there!
We have a user with Dropbox on their Windows 10 machine. Somehow they've moved a shared folder out of the Dropbox folder and onto the desktop. It appears to be behaving like a Dropbox shared folder still (and it still appears in the web app and for other users) so it's not completely out of Dropbox. However the user doesn't want the folder on the desktop.
How can we move this back into the Dropbox folder? Regular file moving operations don't seem to work (keeps asking for Administrator permission to move the folder).
We've tried doing an uninstall\reinstall of Dropbox and this hasn't worked.
- Walter
Dropbox Staff
Hi there @DAC4 - sorry to hear about this.
Can you please send us a screenshot of the exact error they're getting when trying to move the shared folder back into their Dropbox folder?This will help us assist further.
Hi - see error here: https://imgur.com/a/egs9aMn
I have tried allowing Administrator permissions, but this doesn't work, and the user has full control permission for the Dropbox folder. I also tried adding Everyone to the Dropbox folder with Full Control permissions but this didn't work either.
- Hannah
Hey @DAC4, unfortunately, we can't access the link you sent us, for security reasons.
Can you attach the actual screenshot to your next reply?
Also, you mentioned that the shared folder still shows up in its location on dropbox.com and on the computers of other members; does the person who moved it, also see it in their account online?
