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Stavbox's avatar
Stavbox
New member | Level 2
12 months ago

Missing folders

Hello everyone

I have a basic dropbox account and yesterday I discovered that some folders are missing. I checked the Deleted but had no luck. Any idea how can I recover them? If I upgrade now, will I be able to recover files deleted the past 180 days instead of 30 days?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Sorry to hear about this, Stavbox.

     

    Apart from your deleted files page, can you also check your events page and see if you can locate the folders there?

     

    I'm afraid upgrading now won't help you restore your files if they've been deleted more than 30 days ago.

     

    But let me know what you find in the events page.

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