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Forum Discussion
Lost data after my company changed my account to my company email
Q: when I was set up for my company they used my personal email for dropbox set up....I used it for several months and they just last week they changed it to my company email. I lost all my data th...
Mark
Super User II
Super User IIHi jblankenship
That isnt how Dropbox works - if they move you to a business account it doesnt 'delete' anything, it creates an account with either the work email OR a folder in the account with all the data.
If there is nothing in Events or Deleted then the account you are using now has no data in it and is not recoverable - as its empty and brand new.
Have you tried just logging in with your old email and password to see what happens via an incognito window?
Hi Mark,
I have logged in my personal email and the files are not in there either. how can they just disappear then? it's odd.
and it's not just one file, it's a lot of them.
- Mark
They shouldnt be able to - on the old account what is www.dropbox.com/events showing?
Mark,
do you have any other ideas?
- Hannah
Dropbox Staff
Hey jblankenship, I'm not very clear on what happened exactly; did your company just change the email address associated with your already existing account?
Or did they create a new account for you?
Did you check your events page, like Mark suggested, while logged in with your personal email?
