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Forum Discussion

mahdidolphin's avatar
mahdidolphin
Explorer | Level 3
11 months ago

lost access to desktop folder (Dropbox Backup folder) after deleting dropbox

Hi I used to have Desktop as my Dropbox backup folder. After deleting Dropbox, I cannot access my Dropbox folder or undo choosing desktop as a backup folder. Even after reinstalling Dropbox, I canno...
Dropbox Backup
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi there mahdidolphin - sorry to hear you're having issues with this.

 

Can you please try adjusting your backup settings through the desktop app's preferences under the Backups tab and let me know how it goes?

 

If you still get an error, please send us a screenshot so that we can have a visual too.

 

Thanks in advance and Happy New Year!

  • mahdidolphin's avatar
    mahdidolphin
    Explorer | Level 3
    11 months ago

    Hi, 

     

    Thank you for your reply and happy new year!

    I’m using Mac OS. When reinstalling Dropbox and go to backup I do not see Desktop selected as back up. It appears that when I reinstall I cannot access or change the previous setting (before I deleted the Dropbox app).

     

    Best 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Happy New Year from me as well, mahdidolphin! 

       

      If you go here, can you see a backup of your Desktop folder? Please send over a screenshot of what you see on that page.

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