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Explorer | Level 4

2 years ago

Solved

I've shared a folder, but now it doesn't appear on my account

I have tried to share a folder with a team member.
The folder could not be shared both on the website or from the app in windows.
When I tried to find the folder I get "folder does not exist" still the folder is on my PC and syncing.
Yet there is no longer a folder with this name in my Dropbox. I have checked on multiple machines.
The folder is on the pc's but not on the dropbox website....

I am sure no deletion has taken place. This is a folder with all my rendered work!
So I'm a bit in trouble. Hope someone can help. In all the 10 years of using Dropbox I have not seen this before.

dropbox business

restore

Jay
2 years ago
If a shared folder isn't successfully shared, then it could return to being a private folder. In doing so, it would be re-added to your account, like what you're seeing there.

13 Replies

Jay
Dropbox Staff
2 years ago
Hi bigpixel, thanks for bringing this to our attention.

Just for clarification, the folder is definitely still in the Dropbox folder on your computer, with all the files inside it? Do the files have any syncing icons on them?

Do you see any recent events or deleted files on the Dropbox site?

This will help me to assist further!
- bigpixel
  Explorer | Level 4
  2 years ago
  Yes, I have looked into the events.
  And a Marcus a dropboxer followed up on my request. However I just got a mail with self helplinks.
  
  I will paste my reply here:
  The main issue resolved itself.
  I have not taken screenshots.
  I must say you ask questions that were give: like
  
  Device: [Removed as per Community Guidelines]
  Affected shared folder users: [Removed as per Community Guidelines]
  
  In events there is strange things going on.
  I have NOT added this folder as it has existed already for a long time.
  At 15.55 I shared the Diergeneeskunde_RENDER folder with [Removed as per Community Guidelines] and something went wrong.
  I then got an error and after that the folder was no longer there.
  Apparently it started re adding itself again later. But without the share. And I got no notification so I was worried my work was lost.
  There is no mention of this sharing in the events.
  At 4.09 it starts adding folders again to this Diergeneeskunde_RENDER.
  Which is strange because I did NOT do that action at 4.43. This was done by dropbox.
  
  The error was like mentioned, that the folder does not exist ( while it did on all systems )
  Then it lost its shares and I shared it later again.
  Scared the life out of me... I mean what would you do if this happened to your bank account? Oh 0 ... oops.
  
  That's how valuable the files are to me. That's why I use dropbox.
  Should I consider a different service? My trust in dropbox has been shaken.
  
  But it is working now. Hopefully you have a way to figure out it will not happen again.
  - Jay
    Dropbox Staff
    2 years ago
    If a shared folder isn't successfully shared, then it could return to being a private folder. In doing so, it would be re-added to your account, like what you're seeing there.
ttwny
Explorer | Level 3
2 years ago
I have an entire folder that came up missing and it doesn't show in my deleted files. I was in it 11AM yesterday and went to go back in at 3PM and have yet to find it. Not sure what to do. It is a shared file, but no one was in yesterday. How can I get help to find this on the back end?
- Mark
  Super User II
  2 years ago
  What is www.dropbox.com/events showing?
  
  Can you rejoin it at www.dropbox.com/share ?
  - ttwny
    Explorer | Level 3
    2 years ago
    I clicked on the link and saw my file sitting there but when I tried to add it back to my dropbox it made me save it and then there was no data converted. So I see the update I did yesterday as per the events, but I can't get access to it to restore it. That doesn't include the all the other files that was in that folder. Sigh.... this is overwhelming.

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I have tried to share a folder with a team member.
The folder could not be shared both on the website or from the app in windows.
When I tried to find the folder I get \"folder does not exist\" still the folder is on my PC and syncing.
Yet there is no longer a folder with this name in my Dropbox. I have checked on multiple machines.
The folder is on the pc's but not on the dropbox website....

I am sure no deletion has taken place. This is a folder with all my rendered work!
So I'm a bit in trouble. Hope someone can help. In all the 10 years of using Dropbox I have not seen this before.

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Hi bigpixel, thanks for bringing this to our attention.

Just for clarification, the folder is definitely still in the Dropbox folder on your computer, with all the files inside it? Do the files have any syncing icons on them?

Do you see any recent events or deleted files on the Dropbox site?

This will help me to assist further!

Yes, I have looked into the events.
And a Marcus a dropboxer followed up on my request. However I just got a mail with self helplinks.

I will paste my reply here:

The main issue resolved itself.

I have not taken screenshots.

I must say you ask questions that were give: like

Device: [Removed as per Community Guidelines]

Affected shared folder users: [Removed as per Community Guidelines]

In events there is strange things going on.

I have NOT added this folder as it has existed already for a long time.

At 15.55 I shared the Diergeneeskunde_RENDER folder with [Removed as per Community Guidelines] and something went wrong.

I then got an error and after that the folder was no longer there.

Apparently it started re adding itself again later. But without the share. And I got no notification so I was worried my work was lost.

There is no mention of this sharing in the events.
At 4.09 it starts adding folders again to this Diergeneeskunde_RENDER.

Which is strange because I did NOT do that action at 4.43. This was done by dropbox.

The error was like mentioned, that the folder does not exist ( while it did on all systems )

Then it lost its shares and I shared it later again.

Scared the life out of me... I mean what would you do if this happened to your bank account? Oh 0 ... oops.

That's how valuable the files are to me. That's why I use dropbox.

Should I consider a different service? My trust in dropbox has been shaken.

But it is working now. Hopefully you have a way to figure out it will not happen again.

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If a shared folder isn't successfully shared, then it could return to being a private folder. In doing so, it would be re-added to your account, like what you're seeing there.

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I have an entire folder that came up missing and it doesn't show in my deleted files. I was in it 11AM yesterday and went to go back in at 3PM and have yet to find it. Not sure what to do. It is a shared file, but no one was in yesterday. How can I get help to find this on the back end?

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What is www.dropbox.com/events showing?

Can you rejoin it at www.dropbox.com/share ?

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I clicked on the link and saw my file sitting there but when I tried to add it back to my dropbox it made me save it and then there was no data converted. So I see the update I did yesterday as per the events, but I can't get access to it to restore it. That doesn't include the all the other files that was in that folder. Sigh.... this is overwhelming.

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