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Forum Discussion

mitchellvii's avatar
mitchellvii
New member | Level 2
2 years ago

I'm freaking out. ALL of my graphics files have been deleted!

I have always kept my graphics files that I use for my podcast in a folder named "Team."   I was working and a dropbox notification popped up saying that "9845 of my dropbox files have been delet...
Delete
Restore
  • mitchellvii's avatar
    mitchellvii
    2 years ago

    Ok solved it.  Seems for some reason Dropbox put all the folders that were deleted into one folder and I was able to restore it from there.  Whew, crisis averted!

Marlene 's avatar
Marlene
Explorer | Level 4

hi, same happened to me about four weeks ago. Something like 25000 files were about to be deleted, I could watch it while it happened. It affected about 5 folders out of 8. I was freaking out, too. I immediately startet a chat with dropbox helpdesk and they brought all files back. They needed the permission to look into nearly each folder. But I never got an explenation why it happened.

As per today I have another problem: none of my files in den vault folder can be opened, everytime an error message appears. I have towait until tomorror because help is only offered from Monday to Friday.

I wish you all the luck that they can help you!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear this, marlene. 

 

Can you send me a screenshot of the error you keep receiving?

 

Also, if you’re currently in touch with our support team about this, feel free to send me your ticket number here.

  • Marlene 's avatar
    Marlene
    Explorer | Level 4
    2 years ago

    Hallo Nancy,

     

    danke für das Angebot der Hilfe! Aber ich hatte heute morgen schon einen Chat deshalb, und der Fehler wurde an die Kollegen weitergeleitet, die darauf spezialisiert sind. Jetzt warte ich, bis ich kontaktiert werde, damit ich baldmöglichst wieder auf den Vault Ordner zugreifen kann. LG Marlene

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hallo marlene, großartig!

       

      Könnten Sie mir die Ticketnummer zusenden, damit ich sie in unserem System finden kann?

       

      --

       

      Hi marlene, awesome! 

       

      Would you be able to send me the ticket number reference, in order for me to locate it on our system?

About Delete, edit, and organize

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