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AlexMoro's avatar
AlexMoro
Explorer | Level 4
6 years ago

I get an error when trying to load some files. Any ideas why and what to do?

 Hi,  since few weeks I'm getting an error on some files in my Dropbox. I use Dropbox tipically from 2 different Laptops. Typically I use Dropbox from 2 different laptops. Now it happens that som...
Delete
Desktop
Restore
Third Party Integrations
  • Mark's avatar
    Mark
    6 years ago

    For the second one the issue is that the folder structure has #'s in the structure. 

    The first one I reckon is too long a folder name - try renaming it to something smaller. 

     

    www.dropbox.com/bad_files_check

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey there (AlexMoro), I can see that you’ve been discussing this here, therefore I’ve moved all your comments under one thread in order to keep things neat (note: you could refer back to the second conversation here). 
 
Have you had a chance to check & Mark’s tips incidentally? You may have a look at their pointers at your convenience & ping us back here on the outcome, in order to follow-up with you a bit more closely if needed. Thanks & happy Monday Alex! 
AlexMoro's avatar
AlexMoro
Explorer | Level 4
6 years ago

Hi to all.

 

I'm applying Mark 'solution. It's early to give you a feedback but it make sense.

Unfortunately this solution can't fix all old files that get the error.

Hope the solution avoid further errors.

 

Thanks!

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