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Forum Discussion
I get an error when trying to load some files. Any ideas why and what to do?
Hi, since few weeks I'm getting an error on some files in my Dropbox.
I use Dropbox tipically from 2 different Laptops.
Typically I use Dropbox from 2 different laptops. Now it happens that som...
For the second one the issue is that the folder structure has #'s in the structure.
The first one I reckon is too long a folder name - try renaming it to something smaller.
This error is expanding like an epidemic on my Dropbox. As I have already reported, I found the same problem on some Excel files.
I have to remove all the files I use for work from Dropbox until the problem is resolved. I can not afford to lose them.
And it is also certain that if this problem continues I will have to interrupt my subscription with Dropbnox.
If I can help, I would investigate the compatibility between Dropbox and the latest build of Windows 10(1809), because I think it is presented just after the arrival of the new Build of the OS.
- Jane
Dropbox Staff
Hi to all.
I'm applying Mark 'solution. It's early to give you a feedback but it make sense.
Unfortunately this solution can't fix all old files that get the error.
Hope the solution avoid further errors.
Thanks!
I had an issue with Jpeg files being corrupted last summer. I ended up creating a new Dropbox folder and putting my jpeg files in there and having no further problems. I went around in circles with Dropbox Support, who wanted to blame everything on jpeg files created on a Mac computer. Try creating a new folder in yoru Dropbox and putting the files there. I would always keep a back up copy.
