You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
MultiKoopa
11 days agoHelpful | Level 7
I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.
I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. Which is very strange, because this is NOT in a folder I've shared with anyone else.
Any ideas on how to fix this? Or how I can report this to Dropbox directly?
full uninstall and reinstall fixed it. Thank you!
- NancyDropbox Staff
Hey MultiKoopa, thanks for your post.
As a first, can you send me a screenshot of the pop-up you keep receiving?
I want to have a visual and go from there.
Let me know when you’re ready.
- MultiKoopaHelpful | Level 7
Well, no, I can't. I already checked the box to never show that again, and there doesn't seem to be an option to "uncheck" that in the settings that I can see.
- RichSuper User II
MultiKoopa wrote:
I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin.
What happens when you try?
The "delete for everyone" dialog shouldn't have any impact on the ability to permanently delete a file or folder in Explorer. I do it all the time and I also checked the box to never show that dialog again.
- MultiKoopaHelpful | Level 7
Just... nothing. Here's a video:
removed
- RichSuper User II
MultiKoopa wrote:
Just... nothing.
Exit the Dropbox application from your system tray and try it again. If you get the same result, it's likely nothing to do with Dropbox.
- MultiKoopaHelpful | Level 7
Hannah ok I did this.
Now after resetting the file system warnings... This happens the first time I just press delete:
Shift-Delete now shows the this popup:
but... pressing "Yes" doesn't actually do anything; doesn't delete it.
Shift+Delete again shows this:
and pressing Yes still does nothing.
- MeganDropbox Staff
Hi MultiKoopa, one more thing, please.
Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior.- MultiKoopaHelpful | Level 7
Windows 11 Pro, version 23H2, OS build 22631.4460
Dropbox v212.4.5767
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!