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Forum Discussion

jcmort's avatar
jcmort
New member | Level 2
5 months ago

I can't recover my Dropbox account or my files

Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked ...
Account Access
Dropbox Basic
Restore
  • Jay's avatar
    Jay
    5 months ago

    If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

     

    Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

 

Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

jcmort's avatar
jcmort
New member | Level 2
5 months ago
Ok, thanks for all

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