We take all comments into consideration when improving the Dropbox app, site and services.
Thanks. Is there any way to get the old functionality back, or any plans to add it as an option?
Failing that, any workarounds or anything I'm doing wrong?
I'm really surprised even Admins can't move team folders anymore, it's such a basic function.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":2,"repliesCount":0,"postTime":"2024-06-24T01:54:52.441-07:00","lastPublishTime":"2024-06-24T01:54:52.441-07:00","metrics":{"__typename":"MessageMetrics","views":2159},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:778608/message:778992","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:725495":{"__typename":"User","id":"user:725495","uid":725495,"login":"HGVDriverGroup","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-22T02:26:29.876-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:725495"},"ModerationData:moderation_data:779014":{"__typename":"ModerationData","id":"moderation_data:779014","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1849672":{"__typename":"User","id":"user:1849672","uid":1849672,"login":"erickaka","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-24T03:26:32.822-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1849672"},"ForumReplyMessage:message:779014":{"__typename":"ForumReplyMessage","uid":779014,"id":"message:779014","revisionNum":1,"author":{"__ref":"User:user:725495"},"readOnly":false,"repliesCount":14,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumTopicMessage:message:778608"},"conversation":{"__ref":"Conversation:conversation:778608"},"subject":"Re: I can’t create new folders or move existing ones from my root Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:779014"},"body":"The newest update for Dropbox Business is rather stupid. For people who use the file explorer version of Dropbox, it's INEFFICIENT. Why suddenly remove our access to move folders, or even create folders from the explorer version because people aren't careful enough when using it? We weren't made aware of the update coming into force either. How can you restrict access on only half of our employees and not the other half?
Please REVOKE this update and stop interfering with things that DO NOT need to be changed.
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Hi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `Update coming [Mon DD]: Next steps to prepare your team`. Could you please check your spam folders for that?
\nAnd on the desktop file explorer, can you check and let us know if you're able to see context menu action to create folder at the Dropbox root? Screenshots will also be helpful if you can share!
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Sorry for the delayed reply, only just seen this.
Attached are two screenshots, one of the options i get in my root folder, and the other inside a sub folder.
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Apparently the latest update to Dropbox eliminated two essential functions in the Dropbox App for Mac which syncs and interacts with Finder:
1. Users can no longer create top-level folders in Finder. You now require that we log-in to Dropbox.com and do so there. What an idiotic, user-unfriendly, pain-in-the-ass of a process.
2. Users can no longer drag and drop a top-level folder directly into another folder in Finder. And we may not be able to do so even on Dropbox.com. We were just told that we need to copy the folder, past the copy into another folder, and then delete the original folder, and only on the Dropbox.com site. That's equally idiotic, user-unfriendly, and a pain-in-the-ass process.
Whoever (risk management attorney?) decided this was a useful and appropriate reduction in the usefulness of Dropbox as a service was asleep at the switch at minimum.
Fix this. Restore the functionality. Do it quickly -- or you'll start losing users quickly, beginning with my company.
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\n\n
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This is not possible in Windows. The options are extremely limited. What a really bad decision to do this. Our business OneDrive account is not this overly restricted.
Here's a snapshot of what I have available when right clicking inside our root folder. This is with the Show more options selected in Windows 11.
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The new file system is terrible for workflow, limiting basic actions like creating and moving folders on Dropbox's root. This process is now slower, error-prone, and may require downloading files again.
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